Artifact: Architecture
Architecture Blueprint
Representative sample only. Buyer-inspectable evidence of Meridian intake infrastructure standards.
Purpose
The technical and logical flow defining how inquiries are captured, qualified, and routed for a specific deployment.
Event Sources
- Firm VoIP (unanswered call triggers)
- Public Website (form submission hooks)
- Google Business Profile (message triggers)
Logic Layer
Approved Response Layer: Meridian-operated responders use client-approved scripts to capture fit without giving professional advice.
Consent Handling: "Reply STOP to opt out" enforced for all SMS events; consent captured at form submission.
Do-Not-Collect: Clinical details, legal strategy, and payment data are explicitly excluded from capture.
Routing & Escalation
- Fit-Qualified: Routed to [Intake CRM] + Email to [Office Manager].
- Escalation: High-urgency/Fit-A inquiries trigger a direct notification to [Partner].
- Rollback Plan: Service can be paused or redirected to the legacy voicemail/form path within 15 minutes of notice.
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