Artifact: Workflow
Controlled Recovery Loop
Representative sample only. Buyer-inspectable evidence of Meridian intake infrastructure standards.
Purpose
The operational logic that powers Meridian infrastructure—moving from event detection to leadership review.
01
Detect
Real-time monitoring for missed calls, abandoned forms, or direct messages.
02
Acknowledge
Immediate, approved callback or SMS response to prevent "competitor contact."
03
Qualify
Script-based fit capture (Geography, Urgency, Budget, Service Area).
04
Route
Delivery of qualified inquiry data to the client's approved CRM or inbox.
05
Review
Transcript QA and leadership reporting to close the loop on every event.
Control Points
- Failure Mode: If responders are offline, system reverts to passive logging.
- Improvement: QA findings are fed back into script updates monthly.
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