Artifact: Workflow

Controlled Recovery Loop

Representative sample only. Buyer-inspectable evidence of Meridian intake infrastructure standards.

Purpose

The operational logic that powers Meridian infrastructure—moving from event detection to leadership review.

01

Detect

Real-time monitoring for missed calls, abandoned forms, or direct messages.

02

Acknowledge

Immediate, approved callback or SMS response to prevent "competitor contact."

03

Qualify

Script-based fit capture (Geography, Urgency, Budget, Service Area).

04

Route

Delivery of qualified inquiry data to the client's approved CRM or inbox.

05

Review

Transcript QA and leadership reporting to close the loop on every event.

Control Points

  • Failure Mode: If responders are offline, system reverts to passive logging.
  • Improvement: QA findings are fed back into script updates monthly.

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