Finding
After-hours high-intent inquiries were acknowledged late or without enough context for disciplined follow-up.
Representative review showing how Meridian documents missed-inquiry leakage, control fixes, and professional-boundary handling.
After-hours high-intent inquiries were acknowledged late or without enough context for disciplined follow-up.
Use approved acknowledgment language, fit capture, boundary blocks, transcript QA, and monthly reporting.
Missed-call event detected Approved acknowledgement sent Fit captured: service line, geography, urgency Boundary block used: no legal/medical advice Qualified inquiry routed QA review completed